Dispatcher / Administrative Assistant I
Administration
Greenville, NC, USA · Winterville, NC, USA
Job Vacancy Details
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Under direct supervision, the Dispatcher/Administrative Assistant performs a variety of dispatching and clerical and secretarial duties in support of the Campus Police Department. The position provides assistance to students as needed, maintains the filing system for the Police Department, types various documents and answers the telephone.
Work hours are 10:00 a.m. to 7:00 p.m.
What You'll Do
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- Manage physical and electronic security systems, including the Genetec Unified Security Platform for access control and video surveillance
- Answers multi-line telephone for the Public Safety Department and Campus Police office.
- Dispatches police officers to on-campus emergencies.
- Reviews, edits, types, and files incident and accident reports received from officers; processes traffic citations.
- Receives inquiries and complaints from visitors and by phone concerning the Campus Police and Public Safety Departments.
- Provides assistance to students concerning parking decals; photo ID cards; temporary parking passes.
- Enters a variety of data into the computer system concerning parking decals; type’s letters, correspondence, memos, and other documents as requested; makes copies and distributes documents as requested.
- Maintains supply of office forms; maintain office supplies and orders them as needed.
- Confers with staff, faculty, students, general public, Sheriff’s office, and 911; conducts inquiries with Sheriff’s Department to identify vehicle owners for purpose of identifying owners of citations.
- Maintains lost and found items; produces and maintains found property log.
- Produces and maintains return check log; produces requisitions as requested; produces posters, signs and flyers as needed.
- Enters criminal data into computer maintained by North Carolina Criminal Information Center.
- Maintains files and records of written communications; retrieves data from computer; send faxes; maintains office equipment; organizes, cleans, and maintains office area.
- Informs officers and administration of emergency weather alerts.
- Receives and/or reviews various records and reports including inquiries, issues, records, reports, correspondence, memos, etc.
- Prepares and/or processes various records and reports including reports, records, correspondence, etc.
- Refers to policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.
- Operates a variety of office equipment such as computer, printer, telephone, calculator, etc.
- Uses general office supplies.
- Interacts and communicates with various groups and individuals including immediate supervisor, co-workers, staff, and the general public.
- Assists in maintaining the campus key system including programming electronic locks and keys
- Picks up mail, supplies, and paid citations.
- Prints and distributes weekend class schedule for officers on weekend duty.
- Performs other duties as required.
Our Values:
At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:
- Every role contributes to student success.
- We treat one another with respect and work together as one team.
- We embrace creativity, adaptability, and new ideas to stay relevant.
- We act with integrity, accountability, and responsible stewardship.
- We put students first, designing programs and services that help them thrive in college, career and life.
What We Are Looking For
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- Associate’s Degree in Business Administration, Secretarial Science or related field
- One (1) to two (2) years of secretarial experience
OR any equivalent combination of training and/or experience that provides the required knowledge, skills, and abilities may be considered
**Must obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor.
Additional Information
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Work Environment: Work is located within the Campus Police Department; Fast-paced and occasionally high-pressure, particularly when responding to emergency situations, coordinating communications with officers, or assisting individuals in distress. Extensive use of communication and information technology systems, including multi-line telephone systems, two-way radios, computer-aided dispatch or incident reporting systems, and the college’s administrative computer applications. Requires frequent communication with campus police officers, college administrators, faculty, staff, students, and members of the public, as well as coordination with external agencies such as the local Sheriff’s Office, 911 dispatch centers, and other law enforcement organizations.
Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position:
- Sitting for extended periods while monitoring communications systems and performing administrative tasks
- Frequent use of hands and fingers for typing, data entry, operating communication equipment, and using office machinery
- Frequent talking and hearing when communicating with officers, staff, students, and external agencies via telephone, radio, or in person
- Occasional standing and walking within the office area to assist visitors, retrieve documents, or coordinate with staff
- Occasional lifting or carrying of office supplies, files, or equipment weighing up to 20 pounds
- Ability to view computer monitors and surveillance or information systems for extended periods
- Occasional bending, reaching, or filing when organizing or retrieving departmental records or supplies
Normal Working Hours: 10:00am-7:00pm, Monday – Friday; Flexibility is required to support departmental needs, special projects, or campus emergencies.