Job Title: Product Manager - Route

Department: NC Product Services

Location: Greenville, NC

Reports To: Sr Product Manager

Status: Exempt

WHO WE ARE:

We are Valicy.

We make games. We also make the machines they run on.

What we're building matters. How we treat people matters more.

OUR MISSION:

We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work. We call it our FIGHTER mindset:

Fun: Enjoy the journey together

Innovative: Consistently pushing new boundaries through creativity

Growth: Committed to growing personally and professionally

Humble & Passionate: It’s important to be both

Teamwork: Built on trust, healthy conflict, commitment, accountability, and results

Excellence: Pursuing high standards in everything we do

Relational: Building trust and relationships with customers and teammates

If this is the kind of place you've been looking for, let's talk.

SUMMARY: As a Product Manager you will be pivotal in optimizing product-market fit and guiding our technical teams to execute accordingly. You'll be deeply embedded within the on-property Route landscape, building upon your industry network and driving the Route product roadmap. The role requires frequent on-site visits to support new and existing partnerships with prospective clients. Your ability to interpret customer requests into detailed technical specifications across hardware and digital products will be essential to your success. You'll have the chance to collaborate closely with our software and hardware engineering teams alongside key stakeholders to shape and deliver top-notch features for our esteemed customers within the gaming industry.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

RESPONSIBILITIES:

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Help establish, own, and drive strategic vision and scope with all development, sales, and operations teams to create and launch products.
• Must have working knowledge of SAS connectivity and communication protocol
• Leverage your expertise to provide insights and recommendations on product selection and implementation strategies, while aiming to maximize ROI and customer satisfaction.
• Conduct market, customer, and competitive analysis in the field to identify needs and opportunities which translate into Product strategy and roadmaps.
• Develop and prioritize product needs for new and existing markets to guide development.
• Engage with our teams and our products to gain a familiarity with them and the markets that we serve.
• Act as primary point of contact for any product related questions from sales, development, hardware, and operations teams in support of the overall success of the product.
• Monitor and “own” product performance data available through reporting and team member engagement to provide product insights and seek optimization opportunities for our Route products and overall customer satisfaction.
• Bridge the gap between business needs and technical requirements, effectively communicating technical concepts to diverse audiences.
• Have working knowledge of various components of Slot Machines
• Develop sales, operational and technical product documentation (i.e., sales cheat sheets, user guides, launch plans, manuals, etc..) utilizing available resources to support the overall success of our products.
• Visit existing and prospective customers within the Route environment, to gather feedback and refine the user experience.
  
  
  

REQUIREMENTS:

• 5-10 years relevant experience in the Casino/Route Industry
• 5+ years experience in working as a part of cross functional team
• Experience working with teams for solution development from ideation to release
• Proven ability to influence cross-functional teams
• Team player who collaborates well with others
• Excellent oral and written communication skills
• Excellent problem identification and solving ability
• Able to travel as needed
  
  
  

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed.