Job Title: Radiology Support Specialist
Location: Clinic – Greenville, North Carolina
Employer: Orthopaedics East & Sports Medicine
Hours: Full-Time, Monday - Friday 7 am - 4 pm
Reports To: Imaging Manager
FLSA Status: Non-Exempt (Hourly)

Company Benefits:

• Paid Holidays
• Medical, Vision, and Dental offerings for Full-Time employees
• Employer provided Life, AD&D, Short-term, and Long-term insurance
• Monthly accrual of paid time off (PTO)
• 401(k) deferral

Position Overview Orthopaedics East & Sports Medicine Center is seeking a highly organized and patient-focused Radiology Support Specialist to support both clinical MRI operations and diagnostic imaging coordination. This is a dual-function role combining early morning and midday MRI patient preparation support with daily imaging scheduling, coordination, and patient communication responsibilities. You will play a key role in maintaining efficient patient flow, accurate documentation, and an excellent patient experience in a fast-paced outpatient orthopaedic environment. Core Responsibilities MRI Clinical Support (Morning & Midday Coverage)

• Assist MRI technologists with patient preparation and screening forms
• Assist with MRI positioning and ensure comfort during MRI workflow
• Provide basic patient education regarding MRI procedures
• Verify patient safety screening, including implant and medical device documentation

Imaging Scheduling & Coordination

• Schedule MRI and other imaging studies for Orthopaedics East patients
• Coordinate scheduling with outside imaging facilities as needed
• Contact patients to schedule, confirm, or reschedule imaging appointments
• Schedule follow-up orthopedic appointments after imaging completion
• Manage incoming phone calls and patient scheduling inquiries

Administrative & Clinical Support Duties

• Create and manage patient visits in ModMed
• Upload Radsource MRI reports in a timely and accurate manner
• Enter imaging charges accurately and maintain documentation integrity
• Fax imaging orders and manage referral paperwork
• Maintain imaging workflow readiness, including supply organization
• Support x-ray department during high-volume periods by assisting with patient flow between exam rooms and imaging areas
• Potentially assist with prior authorization workflows and insurance coordination as trained

Minimum Requirements

• High school diploma or equivalent required
• Prior experience in a medical office, imaging, orthopaedics, or clinical setting preferred
• Basic understanding of medical terminology preferred
• Strong communication, organization, and multitasking skills
• Ability to work in a fast-paced outpatient clinical environment
• Comfort working with electronic medical records

Performance Expectations

• High accuracy in scheduling, documentation, and charge entry
• Strong patient-centered communication and professionalism
• Attention to detail in MRI safety screening and documentation compliance
• Ability to maintain efficient patient flow across multiple departments
• Team-oriented collaboration with technologists, providers, and staff
• Adherence to HIPAA and ACR accreditation standards at all times

Other Duties as assigned.

Why Join Orthopaedics East This role is an integral part of a high-performing outpatient imaging team where efficiency, accuracy, and patient care directly impact clinical outcomes. You’ll work in a collaborative environment supporting advanced orthopedic imaging services while gaining exposure to both clinical and administrative aspects of radiology operations.