Job Title : Administrative Support Representative

Department : Administration

Reports To : Practice Administrator

FLSA Status : Non-Exempt (hourly)

Work Schedule: Monday-Friday, 8:00 A.M. - 5:00 P.M.

Summary : As an Administrative Assistant at our private practice orthopedic office, you will play a vital role in supporting our team in delivering exceptional patient care.

This position requires compliance with OrthoEast’s compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties, and considered during performance evaluations.

Essential Duties and Responsibilities:

• In collaboration with Leadership Team, support the review, audit, improvement, and problem-solving tasks for the following job duties:

**Front Desk Operations:** Support email appointment requests and help manage appointment scheduling using electronic medical records (EMR) system.

**Record Maintenance:** Organize and maintain patient records, ensuring accuracy and confidentiality.

**Billing Team:** Processing insurance claims, verifying insurance coverage, and following up on outstanding payments.

**Patient Communication:** Communicate with patients regarding appointment reminders, follow-up care instructions, and handling inquiries in a professional and courteous manner through digital platforms such as EMR texting and secure emailing.

Although you will not be required to fill any of these roles, there are times when administrative team has to jump in to help solve problems and/or find efficiencies. As part of the administrative team, a high-level understanding and basic competency in these roles is expected.

• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Excellent digital communication skills, with strong attention to detail.

• Ability to prioritize tasks, manage time efficiently, and maintain accuracy in a fast-paced environment.

• Friendly demeanor and positive attitude.

• Proficient in Microsoft Office Suite and comfortable learning new software systems.

• Maintain confidentiality, adhere to ethical standards, and represent the practice with integrity.

• Willingness to collaborate with team members and contribute to a positive work environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers; type, grasp, move.

• The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch.

* Occasionally lifting and/or moving up to 10 pounds