Patient Services Representative - Clinic Support

Work Schedule: Monday-Friday 8am-5pm

Summary: The primary role this position will take is to support the administration duties of the Clinic Optimization Team, Process and Dispense all in-house prescriptions, answer incoming phone calls for the practice, and check-out patients as needed.

This position requires compliance with OrthoEast’s compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the Patient Services Representative's job duties and is considered during performance evaluations.

Essential Duties and Responsibilities:

• Promote the mission, vision, and values of the Practice.
• Supports and directs all patients, salespeople, and visitors as appropriate.
• Created Pre-Op packets for the Optimization Clinic.
• Process and charge for all in-house dispensing of prescriptions.
  
• Collect coinsurance from patients for any additional services/products sold in the clinic.
  
• Answer questions for all incoming calls between prescription patients and schedules phone appointments as time allows.
• Checks out and schedules follow up appointments as assigned.
• Collects patient demographic information and health benefit information and enters it into the prescription system.
• Verifies insurance benefits.
• Other related duties as required.

Required Behaviors:

Good communications skills

Ability to prioritize tasks and work independently

Ability to deal with frequent change, delays, and/or unexpected events

Must be willing to work in a team environment and contribute to building a positive team spirit

Must be highly organized to successfully manage multiple tasks simultaneously

Must demonstrate professionalism through appearance and extensive interactions with others.

Exhibit pleasant, professional customer service at all times.

Ability to work / react under pressure.

Education and/or Experience:

High School diploma or (GED) required.

Minimum of one-year clerical experience, preferably in a medical office setting.

Experience with prescription dispensing preferred.

Basic computer skills required.

Experience in maintaining confidentiality in dealing with sensitive issues.

Proven ability in making sound and accurate judgments in problem solving work issues.

Successful record of follow through on commitments and demonstrated dependability.

Physical Demands:

Extended periods of sitting, keyboarding, and talking on the telephone

Occasional lifting and/or moving up to 10 pounds.