About the company

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium

For Nipro Medical EMEA, We are looking for an Global Product Specialist Nephroflow who is experienced, hands-on, and communicative to join us in our Sales & Marketing team, based in our Nipro Digital Technology office in Brugge, Belgium.

About the role

You will be working in a team that is responsible for implementing projects, coordinating with international customers, and ensuring timely project delivery. You will develop an in-depth understanding of our dialysis software solutions and collaborate closely with various teams to accelerate the international implementation of Nipro’s NephroFlow dialysis management software NephroFlow Product Suite - Dialysis management software | Software for dialysis clinics

How you will contribute

Implementation services (50%)

• Onboard new customers: Co-create project plans and follow up

• Coordinate technical tasks performed by specialists (server installation, testing of integrations)

• Provide product training and technical advice to team members and end users

• Support and work alongside local and regional product specialists during project deployments

• Implement and validate workflows

• Provide support and guidance before, during, and after go-live

Customer engagement (25%)

• Visit centers using NephroFlow to evaluate user satisfaction

• Provide training for software upgrades

• Gather and analyze customer feedback for product enhancements

• Join account managers in customer visits to upsell new software modules and features

• Work with the marketing team to develop effective product marketing strategies

Pre-sales (25%)

• Provide technical pre-sales support (product demonstrations, sales presentations, solution design)

• Develop and exchange best practices with local product specialists, partner success team, and project managers

• Monitor market trends and competitor products to inform product development and marketing strategies

• Execute market and project analysis to understand market requirements

What you bring to Nipro

• Master’s degree in Biomedical Engineering, Business Administration, or a related field
  
• Proven experience as a Product Specialist, preferably in the healthcare software industry
• Strong communication and interpersonal skills, technical proficiency with software products, and the ability to work independently and responsibly
  
• Strong drive, passion, dynamism, accountability, and willingness to make things happen
  
• Fluent in English & French; Spanish is a strong asset
  
• Willingness to travel internationally as required (40%)

Preferred Skills

• Knowledge of regulatory requirements in the healthcare industry
  

Why you should apply

• You will be joining a growing company that is developing value-based solutions to change the trajectory of care for nephrology patients.
• Nipro’s NephroFlow is revolutionizing the way dialysis treatments are prepared, executed, and followed up.
• You will have a significant impact on how our software is implemented and how we are improving patient care in collaboration with a multitude of internal and external stakeholders.

NIPRO delivers on its purpose to help all people Live Longer. Live Better.

Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch—patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all.

Respect is active and essential at NIPRO - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.