What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Support Solutions Engineer I-II based at our Greenville, NC Warehouse Product Development Center (WPDC).

What you will do:

• Analyze product performance trends and conduct root cause analysis of field issues, partnering with engineering, manufacturing, and suppliers to implement product improvements and reduce warranty costs. Level II: Lead complex investigations and determine root cause for escalated issues.

• Support the resolution of critical service issues, including escalation beyond standard processes, and participate in customer visits as needed. Level II: lead customer visits to diagnose and resolve issues.

• Provide guidance and authorization for warranty repairs and field modifications within defined limits, ensuring consistent and timely decision-making.

• Recommend product and process improvements to enhance reliability, performance, and serviceability, supported by technical analysis and reporting on warranty cost and customer impact.

• Contribute to new product development by providing service and field insights, and deliver training to service teams on product updates and process improvements.

• Support product validation efforts by assisting in field test site selection and gathering performance feedback on updated components.

• Develop and release technical service communications (e.g., bulletins, repair procedures) and maintain service standards, including labor time estimates and field improvement programs.

Who you are:

• Strong analytical thinker with a natural curiosity to understand how things work and why issues occur

• Effective communicator who can explain technical concepts clearly to both technical and non-technical audiences

• Collaborative team player who works well across functions and values input from others

• Customer-focused, with a sense of urgency in resolving issues and improving the overall experience

• Organized and detail-oriented, with the ability to manage multiple priorities and follow through

What you will need:

Level I

• Bachelor’s degree in Engineering

• ABET accredited preferred

• 7-10 years of relevant experience in product support, quality, service engineering, or a related field

Level II

• Bachelor’s degree in Engineering

• ABET accredited preferred

• 10+ years of relevant experience in product support, quality, service engineering, or a related field

Skills, Experience & Abilities

• Strong understanding of mechanical, electrical, and/or hydraulic systems and how they perform in real-world applications

• Experience interpreting engineering drawings, schematics, and technical documentation

• Proven ability to conduct root cause analysis and apply structured problem-solving methodologies (e.g., 5 Whys, Fishbone, FMEA)

• Familiarity with warranty analysis, failure trends, and reliability improvement practices

• Ability to analyze and present data to support decision-making and product improvements

• Working knowledge of safety standards and industry regulations (manufacturing or industrial equipment preferred)

• Clear and effective communication skills, both written and verbal, including the ability to explain technical concepts to diverse audiences

• Ability to work independently while collaborating across cross-functional teams