Position Summary

Credentialing Specialist performs primary source verification, enters verification information into a data repository, and makes available verification information to the facilities for processing and acceptance in accordance to the facility's applicable Bylaws, Rules, Regulations and Policies.

Responsibilities

• Under minimal supervision, follows procedures for appointment and clinical privileges as outlined in the ECU Health Policies and Procedures.
• Independently performs primary source verifications of documentation required for initial credentialing and reappointment applications through sources such as the National Practitioner Data Bank (NPDB), Federation of State Medical Boards (FSMB), American Board of Medical Specialties (ABMS) and applicable Medical Boards. Will also obtain verifications through publication review, electronic access, telephone calls, or written correspondence to appropriate agencies, universities and hospitals.
• Communicates the status of credentialing applications and enrollment to all constituents in a timely manner. Processes applications to complete the credentialing and reappointment process, accurately enters provider data in the CVO database according to established departmental processes and provides feedback to other entities of the applicant's status.
• Identify red flags and or potential issues or processing delays related to provider credentialing applications. Communicates issues with the appropriate parties and obtains clearance from legal and/or the entity representatives as appropriate.
• Obtains and reviews provider immunization history to determine compliance with ECU Health's Medical Staff Occupational Health requirements. Informs the provider if additional immunizations are needed and communicates with the applicable Medical Staff Professionals.
• Completes an initial assessment of assigned files within 48-72 hours of receipt. After initial review enters documentation of missing and incomplete items three times weekly into the CVO Database until the file is released to the entity. Determines additional supporting documentation required from applicant, as well as, the applicable provider representative. Ensures the accuracy of applications and supporting documents.
• Communicates professionally in both verbal and written form to applicant, corporate staff, and external agencies. Performs timely follow-up on required information (expired licenses, board certifications, insurance, DEA registrations, and other documents).
• Prepares credentialing files for quality audits performed by the CVO Quality Assurance Coordinator or Controller.
• Manages time, prioritizes assignments and coordinates functions effectively. Maintains confidentiality of all information related to credentialing and re-credentialing.
• Performs other duties and responsibilities as assigned with minimal supervision and within time-frame specified.
• Participates in departmental functions:
  • Works in harmony and unison with all personnel within the department and throughout ECU Health.
  • Promotes and assists in the smooth; efficient delivery of departmental services to providers, other ECU Health departments, and outside agencies.
  • Performs needed departmental projects.
  • Participates in performance improvement activities.
  • Attends all required educational offerings annually.
  • Demonstrates departmental and professional growth.
  • Operates personal computer, copy machine, and fax machine.
  • It is the responsibility of each employee to ensure a safe and productive work environment.

Minimum Requirements

• Zero to two years related experience.
• Business or Healthcare related education.
• Knowledge of The Joint Commission (TJC) and NCQA (National Committee for Quality Assurance) guidelines, state regulations, and proficiency with Visual Cactus.
• Ability to take direction, organize and professionally manage demanding workload, even during high stress situations and peak workloads.
• Excellent verbal and written communication skills with editing and proofing experience.
• Must have the ability to problem-solve, make decisions, and implement same with minimal supervision.
• Must have demonstrated ability to handle phone, email and personal interactions in an efficient and professional manner.
• High School or Equivalent (GED) or higher.

Pay Range

$21.53 - $31.38/hr

Other Information

• Remote role (based out of Greenville, NC)
• Monday - Friday full-time day shift:
  • 8:00 a.m. - 5:00 p.m.
• Great Benefits

#LI-REMOTE

#LI-AH2

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children¿s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant¿s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.