Administrative Support Associate - Advanced
Administration, Customer Service
Greenville, NC, USA
Posted on Aug 5, 2026
Position Details
Position Information
| Job Title | Administrative Support Associate - Advanced |
|---|---|
| Position Number | 932608 |
| Vacancy Open to | All Candidates |
| Time-Limited | No |
| Department Homepage | https://music.ecu.edu/ |
| Advertising Department | MUSIC, SCHOOL OF |
| Division | Academic Affairs |
| Classification Title | 10421 Administrative Support Associate |
| Competency Level | 3 - Advanced |
| Working Title | Administrative Support Associate - Advanced |
| Number of Vacancies | 1 |
| Full Time Equivalent (FTE) | 1.0 |
| Full Time or Part Time | Full Time |
| Recruitment Range | $33,540 - $54,455 |
| Anticipated Hiring Range | $39,614 - $44,015 |
| Salary Grade Equivalency | NC03 |
| Work Schedule | Monday - Friday |
| Work Hours | 8:00 a.m. - 5:00 p.m. |
| Position Location (City) | Greenville |
| Job Category | Staff |
| Be a Pirate! | Be a Pirate! East Carolina University (ECU) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output. Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn. ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits. The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance. |
| Primary Purpose of Organizational Unit | The School of Music is dedicated to the development of musicianship and the fostering of self-realization consistent with the nature of the art and the abilities, talents, interests and professional aspirations of the students it serves. In pursuit of these educational goals, the School seeks to stimulate musical and academic excellence and it assumes responsibility for preserving our musical heritage. Further, the School maintains programs which are designed to prepare each student for a specialized field, to develop an understanding of the relationship between this specialty and other musical disciplines, and to instill within each student a commitment to his or her profession. Through its curricula, at the graduate and undergraduate levels, resulting music presentations, and the various artistic endeavors of the students and faculty, the School is committed to serving and furthering music in the cultural life of the University, community and society at large. The School of Music also fulfills the following roles within the University: offering service courses in music to general University students; providing cultural opportunities for general University students through its extensive concert and recital program; and furnishing consultant and professional services to other departments of the University. Specific educational, program and institutional objectives are spelled out on a continuing basis through a process of strategic planning and quadrennial unit evaluation. Such objectives will be spelled out in documents resulting from each process |
| Primary Purpose of Position | Administrative Assistant for the Director of the School of Music (45%) Use and integrate a variety of software (e.g. Word, Excel, Teams, Sharepoint, Emburse, etc.) and learn new computer applications as needed to support the Director, daily business operations of the School, and address unique work needs and situations. Serve as a resource to faculty, students, and community members on a variety of subjects including policies, and procedures. Resolve or develop recommendations to the Director for issues as they arise in the School. Maintain the Director’s calendar. Maintain excellent communication with College office, and units across campus to support the work of the Director and School. Monitor weekly, monthly, and annual reports from Advancement to maintain internal documentation regarding donors and Friends of the School. Prepare thank you and gift acknowledgement letters on a regular basis for the Director. Assist the Director in mailing databases and coordinating mailings for the School of Music. Provide recommendations for maintaining communication and connections with donors and friends of the School. Attend regular staff meetings within the School and College. Prepare agendas for various meetings, as well as monitor, attend, record, and prepare minutes for such meetings. Independently compose letters, memos and reports requiring research and presents data accurately to support findings. Support onboarding of new staff and faculty in coordination with the Director. Organize and maintain paper and electronic files for the school, including internal personnel files, grant files, and files pertaining to national organizations. Maintain the unit’s faculty/staff computer database, liaising with ITCS and faculty when machines are due for refresh. Data entry for SoM course offerings in INB for Fall, Spring, and Summer sessions; updating schedules as needed based on feedback from faculty, academic advisor and the Director; communicate with the Office of the Registrar to ensure course offerings are accurate. Business Management (35%) Process interdepartmental transfers and budget transfers in accordance with university policies and procedures. Coordinate and manage travel arrangements and reimbursements for faculty, staff, and guest artists using university systems (e.g., Emburse).Serve as a ProCard holder, including making purchases and completing timely and accurate reconciliation of transactions. Process purchasing transactions through systems such as PORT and Ustore, ensuring compliance with institutional guidelines. Assist with scholarship processing, tracking, and related administrative support. Maintain accurate financial records and documentation related to business transactions. Serve as a resource to faculty and staff regarding financial processes, procedures, and university systems. Ensure timely and accurate completion of financial transactions in compliance with ECU policies and audit requirements .Utilize university systems such as Banner, PORT, and Emburse to support financial and business operations. Monitor and assist with tracking unit budgets and expenditures to support informed decision-making by the Director. Event Coordination and Support (5%) Make purchases (ProCard/Emburse/PORT/Ustore) and provide logistical support for events, such as, the Friends of the School of Music Gala. Communicate and interface with a variety of individuals involved in various outside aspects of the School, including but not limited to: donors/patrons, Friends boards, guest artists, catering affiliates, vendors, etc. Customer Service (5%) Respond to inquiries about the School via phone, email, and walk-in with information and knowledge specific to programs within the School. Make recommendations for event planning and budgeting to the Director. Provide excellent customer service to School visitors, including addressing facilities issues. Back up for submitting work orders through the University system based on feedback from faculty, staff, and students; ensure the completion of work orders and follow up with appropriate facilities staff as necessary. POSO Liaison for the School of Music (5%) Communicate and coordinate with POSO for recruiting and hiring of faculty and staff in the school, reappointments, promotion and tenure procedures, merit increases, termination forms, and associated processes. Maintain regular communication with the SoM committees, candidates of choice for positions, the College’s administrative team, and POSO to ensure smooth hiring processes. Coordinate student employee (Work Study and Self Help) hiring in consultation with POSO, faculty and the Director; on-board student employees. Serve as a faculty resource for personnel actions. Serve as Piratetime Super Admin (5%) Serve as Super Admin for PIRATEtime in the School of Music. Ensure student employee compliance with PIRATEtime time keeping and signs off on timecards. |
| Minimum Education, Knowledge, Skills, and Experience | High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. |
| License or Certification required by statute or regulation | None |
| Preferred Education, Knowledge, Skills, and Experience | Exceptional interpersonal, organizational, and written and verbal communication skills. Proficiency in Microsoft Word, Excel, and Outlook. Experience with ECU systems such as PeopleAdmin, PIRATEtime, Emburse, PORT, and Banner, and Sharepoint, and Microsoft Teams preferred. |
| License or Certification required by the Department | None |
| Special Instructions to Applicant |
|
| Additional Instructions to Applicant | |
| Job Open Date | 08/05/2026 |
| Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. | 08/12/2026 |
| Open Until Filled | No |
| Quick Link for Direct Access to Posting | https://ecu.peopleadmin.com/postings/93685 |
| Alternate option | If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications. |
| Nondiscrimination Statement | East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu. |
| Eligibility for Employment | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. |
| Department for People Operations, Success, and Opportunity | If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please indicate where you learned about this job vacancy.
- Chronicle of Higher Education
- CareerBuilder
- Greenville Daily Reflector
- Raleigh News & Observer
- HigherEdJobs.com
- InsideHigherEd.com
- Monster.com
- Indeed
- ECU Website
- Other
- * Will you now or in the future require visa sponsorship for employment?
- Yes
- No
Documents Needed To Apply
Required Documents
- Curriculum Vitae/Resume
- Cover Letter
- List of References