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East Carolina University (ECU) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

The Department for People Operations, Success, and Opportunity consolidates three previously independent units responsible for administering personnel-related processes and programs into one unit to reimagine and redesign the university’s people services and strategies. Central to ECU’s strategic priority for workforce success and building a culture of care, belonging, and opportunity for all campus constituencies, the Department provides leadership to the university’s innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. The staff works to support the mission of the University with an overarching commitment to delivering outstanding customer service.

Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual, and The Code of the University of North Carolina. The Department for People Operations, Success, and Opportunity plays a crucial role in coordinating institutional compliance and implementing compliant processes and practices.

This position reports to the Director for the Care and Solutions Center, and may serve as the first point of contact for POSO, managing incoming calls, emails, and walk-ins. This position provides case management support for the Care and Solutions Center; and ensures efficient intake, accurate information gathering, and timely resolution or triaging of cases to support smooth POSO operations. This role assists former and current employees with leave information certification regarding prior state service and processing those service requests. This role is also the primary processor for all incoming personal observance leave and community service leave balance entries and processing. This position provides general support related to ADA Accommodations, as well as the use and maintenance of the POSO knowledge based article database. This position also supports university leave processing to include bereavement leave, civil leave and voluntary shared leave. This position will support university departments with leave policy questions pertaining to Office of State Human Resource policy, University of North Carolina System Policy, as well as university policy.

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

None

• Experience providing excellent customer service.

• Prior use and understanding of a case management system

• Prior use and understanding of knowledge-based articles

• Knowledge of ECU systems such as Banner and PIRATEtime, or similar time management systems.

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.