Eligible candidates must submit to an interview process, background checks, and drug screen. The selection process is typically completed within two (2) to three (3) months.

• Supervises and assigns duties to the employees of the records unit to insure the efficient and timely operation of the virtual records unit.

• Completes performance evaluations on sub-ordinates as required;

• Oversees the submission of all documents into the Records Management System (RMS);

• Maintains time sheets for the division;

• Prepares and sends letters to registered owners of vehicle that have been towed and not yet picked up;

• Searches files and responds to requests from other police, criminal justice, and government agencies for background checks on applicants;

• Processes incoming requests for city permits; collect criminal histories, driving histories, and other necessary information and forwards to division lieutenant;

• Responds to requests from insurance companies and the public for copies of reports; process monies received and writes receipts;

• Listens to and handle parking ticket complaints;

• Responds to and assists citizens with any questions or requests for information they need;

• - Supervises and participates in the maintenance of a complex records management system, to include historical files and storage of those files that are not within the current electronic records management system.

• Trains new employees in records procedures;

• Composes and types correspondence concerning departmental policies from records, reports, and rules and regulations;

• Interprets and applies departmental policies and practices to situations of varying nature;

• Copies and distributes technical reports and records to appropriate files and persons;

• Collects and compiles traffic and criminal data for reports to City Council, Division of Criminal Information, and Federal Bureau of Investigation;

• Answers the telephone for assigned unit;

• Investigates and completes internal investigation on complaints against employees;

• Serves on interview assessment boards;

• Prepares daily work schedules and written reports;

• Prepares activity and other reports as necessary;

• Identifies training needs of assigned personnel;

• Receives and answers complaints and requests for service from citizens, gives information or assistance, or investigates according to general instructions;

• Interviews complainants, witnesses and other persons who may have related information regarding investigations

• Prepares detailed investigation reports

• Cooperates with other law enforcement agencies in conducting investigations;

• Conducts roll call, attends daily meetings and others as required;

• Investigates internal matters at request of Chief;

• Performs related work as required.

Education
Six months of relevant training beyond a high school diploma.

Experience
Over one year up to and including three years of relevant work experience.

Required Knowledge, Skills, and Abilities:
Knowledge of:

• Considerable knowledge of the preparation of reports and maintenance of records and files
• Considerable knowledge of criminal investigation and records keeping methods
• Considerable knowledge of police regulations and record keeping requirements
• Working knowledge of modern office practices and procedures
• Considerable knowledge of the city ordinances relating to traffic control and of modern police practices and procedures
• Considerable knowledge of the layout of city streets and the location and characteristics of neighborhoods
• Considerable knowledge of the organization of the police department and related cooperating law enforcement agencies

• the operation of assigned office equipment.
• writing professional memos, letters, and documents.

• ability to separate, synthesize, and correlate a large volume and variety of criminal reports
• ability to supervise the preparation of moderately complex reports and records
• ability to effectively prioritize workload for efficient operation of police department
• ability to effectively supervise assigned personnel
• ability to deal courteously and tactfully with the public
• ability to establish and maintain effective working relationships with the public and other employees
• ability to supervise others; ability to communicate effectively in both oral and written fashion
• ability to exercise sound judgment and resourcefulness
• ability to prepare accurate and concise reports of investigations and routine daily activities
• ability to meet and deal courteously and tactfully with the general public
• ability to establish and maintain effective working relationships with other police officers, city officials, cooperating agency personnel, and the general public

Must possess a valid North Carolina driver's license and an acceptable driving record

Equal Opportunity / Affirmative Action Employer